Antivirus support

Disclaimer: Trend Micro Support Australia has no affiliation with any of the third-party companies or brands that have been used to relate the services for unless such relationship is expressly specified. If your product is under warranty, the repair service maybe available free from the vendor. We are an autonomous online computer support provider for software, and peripherals.


Trend Micro Support Australia – Terms and Conditions


Trend Micro Support Australia is available 24/7 on phone, chat, online and by email. Anyone who signs up with Trend Micro Support Australiafor services or subscribes with us for Home support contract will be abide by some terms and conditions in order to make sure that everyone ( Including home Support & Service Contract Subscriber ) is kept safe and secure while using the home support services.

If you choose to sign this document or agree to make any online/ offline payment at Trend Micro Support Australia, a service provided by Trend Micro Support Australia(hereby known as “ www.geeksinhome.com”) having its offices in India and business concerns in USA and Canada, you are agreeing to be bound by the following terms and conditions (“Terms of Service”). You may contact home support 1800 791 820 for any kind of question that you have for home support.

Violation of any of the terms below will result in the termination of your Account.


|| Trend Micro Support Australia – Terms of Service ||

  • You must be 16 years or older to use this Service. You must also fulfill any other criteria as per the local regulations in your geography. If you are below 16 years, you need to have consent from your parents or guardian.
  • Your account may be used only by one registered user – a single account is limited for use by only the defined number of PCs in the agreement. You will have to purchase support for additional PCs if so required.
  • Trend Micro Support Australia would provide services for only the issues and software that has been explicitly mentioned on our website. For all other software and issues we may guide the client but we would not be liable to provide services.
  • Our services are available through three means: Over call, by online chat and through e-mail only. Onsite service is not included as a mode of providing service.
  • By agreeing to these terms and services you agree that Trend Micro Support Australia is not liable to provide any support for Hardware related issues of your PC, Servers, and Printers, Router, Wireless Access Device or any other issues.
  • You understand that we do not provide hardware related support, maintenance, replacement or sales.
  • We are not authorized agency to carry out any warranty related work for any device / hardware manufacturers. We do not provide any replacement for systems, machines or parts.
  • You are responsible for maintaining the security of your PC including user name and password. You understand that you are never supposed to share confidential data, personal details, financial information and health related information.
  • In Home  Support cannot and will not be liable for any loss or damage from your failure to comply with security obligations
  • You are requested not to share your computer user name and password with the support professional at any time, if this is accidentally shared, please change the password immediately.
  • Trend Micro Support Australia cannot and will not be liable for any loss or damage from your data from your PC in this scenario.
  • During the online access sessions you are requested to constantly monitor the session. When the service associate is on phone line with you, we would not request any session with you without any service associate speaking to you at the same time.
  • In case you get an online session request without a service associate over the call, you are requested not to accept the request.
  • At no time Trend Micro Support Australia would be responsible for any data theft that occurs due to unattended online session or due to lack of care taken by the client.
  • You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws and intellectual property related laws).
  • You take responsibility for all your action and interactions with us on computer support issues and should comply with the cyber laws of US and or your country of residence.
  • We as a vendor / merchant shall be under no liability whatsoever in respect to any loss or damage arising directly or indirectly out of the decline of authorization for any monetary transaction, on Account of the Card holder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

|| Trend Micro Support Australia – Modifications to the Service and Prices ||

  • Trend Micro Support Australia reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
  • Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days’ notice from us.
  • Such notice may be provided at any time by posting the changes on our website www.trendmicrosupportaustralia.com or by sending an e-mail to you on our registered account.

|| Trend Micro Support Australia – Credit Card Billing ||

  • You may be asked to provide us with a valid credit card number from a card issuer that we accept in order to activate your service or for making any subsequent payment. You hereby authorize Trend Micro Support Australia to charge and/or place a hold on your credit card with respect to any unpaid charges for Services or any related equipment.
  • We may be required to share billing related information with local or federal authorities upon request. We will also comply with any requests received from internal monitoring agencies.
  • You authorize the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts.
  • You authorize Trend Micro Support Australia and/or any other company / Bank,  who bills for home support contract, or acts as payment service provider for Trend Micro Support Australia to continue to attempt to charge and/or place holds with respect to all sums described herein, or any portion thereof, to your credit card until such amounts are paid in full.
  • You agree to provide Trend Micro Support Australia with updated credit card information upon Trend Micro Support Australia’s request and any time the information you previously provided is no longer valid.
  • You acknowledge and agree that neither Trend Micro Support Australia nor any Trend Micro Support Australia affiliated company will have any liability whatsoever for any non-sufficient funds or other charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit card.
  • If you mistakenly provide a debit card number, instead of a credit card number, you authorize all charges described herein to be applied to such debit card unless and until you provide a credit card number.
  • In the event you are enrolled, or later enroll, in an automatic payment or electronic funds transfer plan, you agree that all sums described herein may be charged, at Trend Micro Support Australia’s option, to the account number provided for such automatic payment or electronic funds transfer plan.
  • When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer.
  • If charges cannot be processed through your credit card, or if your bank draft or electronic funds transfer is returned for insufficient funds, we will charge you an additional $15.00(or any such cost which may arise due to them).

|| Trend Micro Support Australia - Limitation of Liability ||

  • Not with standing anything to the contrary in no event shall Trend Micro Support Australia be liable to you in excess of the amounts actually paid by you to Trend Micro Support Australia under the Plan Order that is the subject of the dispute.
  • The Trend Micro Support Australia Portal, and all content provided on or through the site, are provided on an “as is” and “as available” basis, except where expressly provided otherwise.
  • We will attempt to refund the excess amount credited to our account (if any) by mistake or error from customer’s side. However we do not assume any responsibility for any financial damage or loss to customer due to our inability to refund the excess amount and any delay in refunding such amount.

|| Trend Micro Support Australia – Copyright and Content Ownership ||

  • All content posted by you and transmitted to us should comply with US cyber laws and copyright laws and /or the copyright law in your country and internationally accepted best practices.
  • Any data that you share with us would be the intellectual property of your or third- party from which you have sourced the content, Trend Micro Support Australia would not own any rights to such content.
  • Any queries or resolutions that you post on our forums or feedback you share with us would become our property. Trend Micro Support Australia reserves the rights to remove any content posted on our website or forums moderated by us if it deems inappropriate without assigning any reason.
  • In case of sustained defamation efforts by any client where we may be materially harmed, we may even look at legal options and can approach law enforcement agencies.
  • The design, graphics and content of the website are copyrighted and clearly highlighted as ©2015-2016 M/s Trend Micro Support Australia.
  • You may not duplicate, copy, or reuse any portion of the HTML/CSS or visual design elements without express written permission from Geek’s home Support. Only the senior leadership team can provide such approval and no customer service associate or supervisor can authorize reuse of our content.

|| Trend Micro Support Australia – General Conditions ||

  • Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis. Please do your research and analysis before opting for any service or plan.
  • Home support is only provided to paying account holders and is only available via email, online chat and over phone call.
  • Currently the services are available only in English language; all other languages would be entertained on best effort basis.
  • You understand that Trend Micro Support Australia may use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service or for internal business operations management.
  • You must not modify, or resell our services to a third-party or another client unless explicitly specified and approved by us. You will also not act as an agent for Trend Micro Support Australia. Any liability that arising from this would be solely yours.
  • We may, remove Content and Accounts containing Content that we determine in our sole discretion as unlawful, offensive, threatening, slanderous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or any of these Terms of Service.
  • We will report all cases related to cyber crime to appropriate authorities and would fully cooperate with all law enforcement agencies and governments.
  • Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Geek’s Home Support customer, employee, member, or officer will result in immediate termination of services.
  • You understand that the  processing and transmission of the Service, including your Content, may be transferred UN-encrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to requirements of connecting networks or devices.
  • The financial transactions and credit card transactions are secured by the respective service providers, banks and processing vendors.
  • You agree not to generate spam, hate messages, or any other content which may cause anxiety or disturbance in the community.
  • You clearly understand that creating, transmitting and hosting any kind of viruses or malware may result in legal liability for you and hence you agree to the fact that you will not be involved in any such activities.

|| Trend Micro Support Australia does not warrant the Following ||

  •  The service will meet your specific requirements,
  •  The service will be uninterrupted, timely, secure, or error-free,
  •  The results that may be obtained from the use of the service will be accurate or reliable,
  •  The quality of any Services, services, information, or other material purchased or obtained by you through the service will meet your expectations, and
  • Any errors in the Service will be completely rectified. There may be situation like war, natural calamity, terror attack or an act of god, which may substantially reduce or completely wipe out our ability to service our clients.
  •  In such situations we will not be able to serve our clients and will also not be liable for any damage / loss happening to our clients.
  • Any liability would be limited to the value of the service contract.
  • The failure or inability of Trend Micro Support Australia to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision.
  • The Terms of Service constitutes the entire agreement between you and Trend Micro Support Australia and govern your use of the Service, overriding any prior agreements between you and Trend Micro Support Australia (including, but not limited to, any prior versions of the Terms of Service).
  • In case you need more clarification on any terms and conditions you can reach out to the senior management of the company in writing.

Disclaimer: Trend Micro Support Australia has no affiliation with any of the third-party companies or brands that have been used to relate the services for unless such relationship is expressly specified. If your product is under warranty, the repair service maybe available free from the vendor. We are an autonomous online computer support provider for software, and peripherals.